Items are normally shipped via DPD or Royal Mail within 1 to 3 working days of the date of the order.
RETURNS POLICY: ONLINE PURCHASES
Please note: All sale items are final sale and cannot be returned or exchanged.
Full price items purchased using a coupon code, as well as purchases made via Click & Collect may only be exchanged or returned for store credit.
We hope you are happy with your purchase, but we understand that sometimes things don't work out as planned. Full price items (i.e. items not on sale or purchased using a promo code) may be exchanged or returned for a full refund less any shipping costs. Returns must be delivered to us within 30 days of the date you purchased the item(s). Unfortunately, we cannot accept any returns made more than 30 days after the date the order was placed. We are also unable to accept returns of any item that is not in its original condition, used, damaged or if any parts are missing for reasons not due to an error made by us.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in their original packaging and in the condition they were received or the items may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
To make a return, email us at firstname.lastname@example.org to request a return authorization. Please include your order number and item(s) you wish to return.
Any item(s) purchased online can also be returned to our store with proof of purchase.
RETURNS POLICY: IN-STORE PURCHASES
Purchases made in store/in person can be returned or exchanged for store credit only within 30 days of the original purchase date.
RETURNS POLICY: SPECIFIC ITEM(S) & MANUFACTURER’S WARRANTY
Please note: We cannot in any way be held accountable for items damaged due to negligence or misuse caused by the customer.
Some of our electrical products, such as ballasts, fans, reflectors and certain LED grow lights come with a manufacturer’s warranty (usually between 1-5 years). Any faulty item(s) will need to be tested by us and sometimes by the manufacturer as well, in which case we will inform you.
Instruments - Truncheons & pH pens
Some of our instruments, such as truncheons and pH pens come with a manufacturer’s warranty (usually between 6 months - 5 years). Any water damage will void the warranty.
Grow lamps (bulbs)
Bulbs can be returned or replaced within 6 months of the original purchase. Any bulbs to be returned to us must be in its original packaging, as this includes important information needed to get a replacement from the manufacturer.
Nutrients & Liquid Supplements
We are unable to accept any returns of nutrients and/or liquid supplements.
Growing media / Substrates
Growing media and substrates are unfortunately not refundable.